Frequently Asked Questions

What do I need to bring to my child's appointment?
For every single appointment you need to bring your child's health insurance card, your copayment in the form of CASH or CREDIT CARD (We accept all credit cards except American Express and Discover) only. NO checks are accepted. And any school/daycare and camp forms.
What if my child is a new patient to your practice?
If your child is a new patient, please bring with you their health records, immunization records, and health insurance card and copayment.
Who may bring a child to the appointment?

Sick Visit

  • For a sick visit, a family member, friend or babysitter over the age of 18 years old may bring in the child. That person must be able to provide all of the child's symptoms, medication allergies, etc. and be able to answer the doctor's questions. That person must also be able to relay any information from the doctor to the parent.
  • If someone other than the parent is bringing the child to their appointment they are responsible and need to bring the child's health insurance card, fill out any pertinent information, and pay any relevant copayment. Failing to do so may result in your child not being seen that day.

Well Visit

  • A parent or guardian is the only one allowed to bring their child in for a well visit (routine physical).
  • If you need to make other arrangements you must notify us prior to the appointment. If this is the case, a parent must provide written authorization for allowing/disallowing immunizations and medications. In the authorization please make sure to provide the name and relationship of the person bringing in the child.
  • If someone other than the parent is bringing the child to their appointment they are responsible and need to bring the child's health insurance card, fill out any pertinent information, and pay any relevant copayment. Failing to do so may result in your child not being seen that day.
What if I need to cancel an appointment?
Please contact Milestone Pediatrics as soon as you know that you will be unable to make your appointment. We request at least one business day's notice for cancellations and rescheduling. We make every effort to make sure appointments are available for your children when they need to be seen. When you call at least one business day in advance to cancel or reschedule your appointment, this allows us to offer that appointment time to other sick patients. Missing appointments or not canceling with a minimum of one business day's notice can result in being billed a $30 no show fee that your insurance will not cover.
How old does my child have to be to visit their doctor alone?
Your child must be 18 years or older to be seen by our doctors without a parent present. Any child under the age of 18 years old must be accompanied by their parent/guardian, family member, friend or babysitter over the age of 18 years old.
How are phone calls answered?
We make every effort to efficiently direct your call to the staff member who is best capable of caring for your needs. We have well trained medical assistants who provide advice based on published protocols. 100% of your calls are reviewed by your doctor so that we may ensure that you have received accurate advice, as well as giving your physician the opportunity to add anything they think you or your child may need. If there is no protocol available for your question, your concerns will be forwarded to your doctor for review. The medical assistant will then call you back with your doctor's response once he or she has reviewed your information.
My child needs a sports physical. How do I set this up and is there a charge for this?
We schedule physical appointments one month in advance. During the summer the next availability might be within the next 2 months. Please give ample time and schedule one before your child starts school, sports or camp/daycare. For those appointments scheduled in advance you will more then likely have a chance to select the doctor of your preference. Planning in advance will increase the availability of the doctor you wish to see.
Is there a fee for school/daycare/camp forms?
We are happy to fill out your child's sports physical forms during his or her general physical/well child check. If your child has had a physical with us in the previous year we may be able to fill out his or her form without a visit. There is a $15.00 fee to complete the forms. Please note this fee is separate from your copay.
Can I just bring my child in for shots without a physical?
Although vaccines are an important part of a well child check, we do much more at your child's physical than administer vaccines. This is an important time to assess growth, development, and home safety. For this reason and to ensure we have reviewed your child's immunization record and determined which shots are due, we administer routine vaccines during a well child check. If your child is unable to receive shots the day of their physical, we will arrange a visit for him or her for the necessary shots for another day. As a general rule we do not do immunization-only visits for children who have not had a physical within the previous year.
Who will I see when I make an urgent visit for illness?
We make every effort to schedule you with your primary care provider. However, if he or she is unavailable, you will be offered an appointment with any of our other available doctors. If you only want to see a certain doctor you need to request that doctor when scheduling the appointment. We do not keep track of your doctor preference.
What is your walk in policy?
We make every effort to schedule each patient adequate time with his or her doctor and to minimize your waiting time. Unfortunately, our schedule does not accommodate walk-ins. However, we'd be happy to schedule a same-day appointment for your urgent medical needs. Please call for an appointment.
Which urgent care do you recommend?
Ideally, we prefer to see our patients here in our office. An illness you had last month may seem unrelated to your current health concern, but it is always better for you if your doctor has a thorough understanding and record of your complete health history. We understand that it has been difficult to get urgent appointments with us in the past, and we have been equally frustrated by that. We have been fortunate enough to expand our practice to five doctors which greatly increases the number of urgent same-day appointments in which to care for you. If you need to go to an Urgent Care clinic after hours or on the weekends, you may proceed directly to the after hours clinic that is most convenient for you. Please be advised that if you go to an Urgent Care clinic that your insurance may not cover it and you may be responsible for any charges incurred.
Can a doctor charge me for copies of my medical records?
Yes, pursuant to the Maryland Board of Physicians, a doctor can charge up to 73 cents per page plus a reasonable handling fee. A written request must be completed for a copy of your medical records to be provided to you.
Who owns medical records? Do the records belong to me?
No, they do not belong to the patient. Medical records are the property of the medical provider (or facility) that prepares them. You may submit a written request to obtain a copy of your records. We keep records until the child is 23 years of age, after this age the records will be purged. It is beneficial that you maintain a record of your children's medical and immunization records for future purposes. If your child is 18 years of age or older, they need to request the record release, not the parent.