Calling Our Office
Calling During Office Hours
Our medical assistants are personally trained to provide helpful and accurate telephone advice. Many problems can be safely and effectively handled at home.
Should you need a call back by one of the doctors: We return non-urgent calls in between appointments when time permits. Otherwise, calls are returned at the end of morning or afternoon hours. Calls are usually returned within three hours.
Calling After Office Hours
Should you feel your situation is a life or limb threatening emergency, CALL 911 or go to the nearest emergency room. We advise going to Shady Grove Adventist Hospital, Holy Cross Hospital, or Suburban Hospital.
For urgent, non-life threatening situations, please leave your name, patient's name, phone number, and a brief message. Your call should be returned within two hours.
During the late night and early morning hours, calls are referred to the Nurse Advice Service. Trained pediatric nurses assess the seriousness of the problem and provide the appropriate advice. There will be a $15 fee for using Suburban On Call. This is a service that we contract for and is not covered by your insurance. In the alternative, you may check with your insurance company. Many of the insurance carriers provide their own nurse advice lines at no extra charge. You may just use the telephone number listed on your insurance card and ask them for the appropriate information. If the nurse advice line not be able to help with the problem, one of our doctors will be notified immediately to assist you.
Milestone Pediatrics is committed to providing our patients and families access to quality medical care every day and every hour of the day. Telephone care is just one way that we meet this commitment.
Telephone care is the delivery of meaningful medical care over the telephone and often may replace and prevent an office visit. In the past we have provided telephone care for the management of consultation of immediate medical needs, adjustments of medications, treatment of chronic illness or assistance with normal growth, development and behavioral concerns.
Telephone care involves physician time, expertise and documentation of the medical care delivered and is therefore recognized as patient care. The American Academy of Pediatrics (AAP) supports charging for telephone care under certain circumstances and will begin to do so.
As of April 2007, we will bill you for specific types of phone calls between you and a physician. You may be responsible for all or part of this fee depending on your individual health plan coverage. We encourage you to contact your health plan to determine their coverage for telephone care.
We hope you appreciate the convenience of telephone care and the professional expertise required to safely deliver this care. We look forward to continuing our relationship with you and your family, both in person and on the telephone.
When calling our office for specialist referrals, you may use our dedicated referral line and leave a message. Referrals will be completed within 24 hours.